Terms & Conditions

[COMPANY NAME] ([BUSINESS REGISTRATION NO.]), [ADDRESS], Hong Kong. Contact: [EMAIL].

Everything we sell is made from natural shell, pearl and stone. No two pieces are identical. Colour, pattern, banding and size vary from piece to piece, and screens render colour differently. Photographs show a representative example, not the exact piece you will receive, unless we say otherwise. This variation is a property of natural material and is not a fault.

All prices are in US dollars. They exclude delivery, which is shown at checkout, and they exclude any import duty or tax charged in your own country — see Import duty and tax below. Prices may change at any time, but a change will never affect an order we have already dispatched.

If a price is obviously wrong — a clear mistake in the figure — we are not obliged to sell at that price. We will contact you, and you may confirm at the correct price or cancel for a full refund.

This is important, so we set it out plainly.

When you place an order and pay, you are making us an offer to buy. Payment does not, by itself, form a contract, and does not oblige us to supply. We will send an acknowledgement confirming we have received your order — that acknowledgement is not an acceptance either.

A contract between us is formed only when we dispatch the goods, and it covers only the goods actually dispatched.

We may decline or cancel an order, in whole or in part, if:

• the piece has sold out or is no longer available;
• the piece cannot be made to the standard we require;
• there was an error in the price or description;
• we cannot deliver to your address, or delivery there is restricted;
• we reasonably suspect fraud.

If we cancel, we refund you in full, to your original payment method, without delay. We are not liable to you beyond that refund.

Our pieces are handmade in small quantities, so stock can occasionally run out between you placing an order and us packing it. If that happens we will tell you, cancel the part of the order we cannot supply, and refund you in full for it.

Larger quantity orders are made to order and take approximately 3–4 weeks before dispatch. Once production of a made-to-order piece has begun it cannot be cancelled.

We dispatch within 7 days when a piece is in stock. Delivery time after dispatch depends on the courier and the destination; we cannot control it and delivery estimates are not guarantees.

Delivery within Hong Kong is free. Everywhere else delivery is charged. The amount depends on the destination and on the courier we are using at the time, so it can change — the cost for your order is calculated and shown at checkout before you pay, and that figure is the one that applies.

Once your parcel is dispatched we send you the courier’s tracking number. Enter it on that courier’s own tracking page to follow the parcel — their page is the live record of where it is, and we cannot move it faster than they do.

Risk in the goods passes to you on delivery. Please give a full and correct delivery address, and collect your parcel when the courier or post office notifies you.

Any duty or tax charged when your parcel enters your country is payable by you, not by us.

We ship from Hong Kong. Depending on where you are, your customs authority may charge VAT, sales or use tax, import duty, excise, or a courier handling fee before the parcel is released. This applies in the United States, throughout the European Union, in the United Kingdom and in most other destinations.

• We do not calculate these charges, and we do not collect them. The price you pay us covers the goods and the delivery only.
• We cannot tell you what they will be. They depend on your country, the declared value and the type of goods, and only your own customs authority can tell you the rates.
• Parcels are sent duty unpaid. The courier or postal service will normally ask you to pay before they hand the parcel over.
• We declare the contents and value of every parcel honestly. We cannot mark an order as a gift, or declare a lower value, and we will not do so if asked.

Refusing a parcel because of these charges is treated as an undelivered parcel — see the next section.

A parcel is sometimes returned to us without ever being delivered. The usual reasons are:

• the courier or post office attempted delivery, left notice, and nobody collected it within their holding period;
• the address given was wrong or incomplete;
• the parcel was refused on arrival, often because of import duties or local charges.

In each of those cases the delivery has already been paid for and the parcel has to travel back to us at further cost. So when a parcel is returned to us we will contact you, and you may either:

• have it sent again — you pay the cost of the new delivery; or
• have it refunded — we refund the price of the goods, less the delivery cost already paid and the cost of the parcel being returned to us.

Import duties and local charges are your responsibility, so refusing a parcel because of them does not entitle you to a refund of delivery costs.

If you are a consumer with a statutory right to cancel, exercising that right is a different thing from refusing a parcel, and we will refund whatever the law requires in that case.

Set out in full on our Delivery & Returns page, which forms part of these terms. In summary: faulty, damaged or incorrect items may be returned within 14 days of delivery and we cover the return postage. We do not otherwise accept returns because you have changed your mind, except where the law gives you that right — which it does if you are a consumer in the EU or the UK.

Nothing in these terms affects your statutory rights in respect of goods that are faulty or not as described.

We do not sell to countries subject to trade sanctions or export restrictions that apply to us. If an order is placed for delivery to such a destination we will cancel it and refund you in full.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Otherwise our total liability in connection with an order is limited to the amount you paid for it. We are not liable for loss of profit, loss of business, or any indirect or consequential loss. Nothing here affects the statutory rights of a consumer.

The text, photographs and design of this site belong to us and may not be copied or reused commercially without our permission. Do not misuse the site or attempt to interfere with it.

These terms are governed by the laws of Hong Kong, and the Hong Kong courts have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live, nor of the right to bring proceedings there.

We may update these terms. The version in force is the one published when you place your order.